Terms & Conditions

Updated on 2022-08-31

Terms will be updated as required. No notice will be sent of terms changes.

On all projects, unless specified A 50% deposit is required to start.
No hosting is provided.
If required, all hosting access need to be made available before the project can begin
A backup of the completed signed off project will be available before access is given to the client
One set of look and feel changes will be allowed.
Desired look and feel examples must be made in brief.
Additional look and feel changes to be billed
After signoff backups of the database and files will be the client’s responsibility
No Facebook Graphics or posts will be included
No Open Graph Tags, cards or descriptions are included for any platform
No deposit refund or refund of any amount will be available on cancellation form client
Administrator access will be granted after the final balance of the payment is reflecting
The website will be developed on our development server until signed off and final balance is paid
A 2 hours fee will be charged to reload the backup and restore the original signed off the website
Concoct Studio will not be responsible or liable for hosting, hosting failure, 3rd party failure or changes to systems, API’s or deletion anything that’s out of Concoct Studio control.
Any changes made by the client after sign-off and hand over that may cause the website to break of files to corrupt will not be the responsibility of Concoct Studio
Any faults related to hosting, security certificates or email or the security of the usernames or password will not be the responsibility of Concoct Studio
All Google admin usernames and account details will be handed over on completion
All sites will be migrated to the live domain after final balance reflects
The SEO will be done on the live domain
The OnPage SEO is once off. No article writing, PR submission, URL submission or ongoing month to month SEO will be done
Google Address listing and Google MAP properties are not included
Photoshop and using Photoshop will not be included in the training
The Google Adwords account will be set up but, no advertising campaign will be created
No advertising banners or ads will be created
Concoct Studio will not be liable for any unforeseen time constraints due to hosting or content or client hold-ups, malfunction or unavailabilities

Prices subject to change. No notice of price updates will be sent.

Card Processing & Payments

1) Detailed description of goods and/or services
Concoct Studio is a business in the Web Design industry that provides web design , web development and Web related services.

2) Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email

3) Return and Refunds policy
The provision of goods and services by Concoct Studio is subject to availability. In cases of unavailability, Concoct Studio will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

4) Customer Privacy policy
Concoct Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

5) Payment options accepted
Payment may be made via Visa and MasterCard.

6) Card acquiring and security
Card transactions will be acquired for Concoct Studio via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.zato view their security certificate and security policy.

7) Customer details separate from card details

Customer details will be stored by Concoct Studio separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8) Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9) Responsibility
Concoct Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10) Country of domicile
This website is governed by the laws of South Africa and Concoct Studio chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 21A, 11thAvenue, Parktown North, Randburg, South Africa, 2193

11) Variation
Concoct Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12) Company information
This website is run by TANJA HORN (sole trader) based in South Africa trading as
Concoct Studio

13) Concoct Studio contact details
Company Physical Address: 21A, 11thAvenue, Parktown North, Randburg, South Africa, 2193.
Email: tanja@concoct.studio Telephone: 083 393 5792